Warranty Policy

This Policy applies where Technext or a manufacturer provides an express warranty for a physical product, software deliverable, installation or service.

1. Product Warranty

The manufacturer warranty period, coverage, exclusions and service process stated on the product, invoice, warranty card or manufacturer website will apply. Technext may facilitate the claim but cannot extend a third-party manufacturer's warranty without written agreement.

2. Installation Workmanship

Where stated in the quotation, installation workmanship is covered for the specified period against defects directly caused by our installation. It does not cover product defects, normal wear, external damage, civil structure failure, voltage fluctuation, misuse, weather events or third-party modification.

3. Software and Project Warranty

Where a defect-correction period is stated, we will correct reproducible material deviations from the agreed specification reported within that period. New features, changed requirements, third-party changes, unsupported environments, customer modifications and data-cleaning work are outside defect warranty unless stated.

4. Exclusions

• Misuse, negligence, accident, unauthorised repair or modification.
• Consumables, normal wear and cosmetic damage that does not affect function.
• Failure caused by third-party systems, internet, hosting, power, malware or customer content.
• Use outside documented technical, environmental or safety limits.

5. Claim Process

Submit invoice, serial number, photographs, logs and a description of the defect to info@technextventures.com. We may troubleshoot remotely, inspect, repair, replace or refer the claim to the manufacturer.