Refund and Cancellation Policy

This Policy sets out cancellation and refund rules for transactions made with Technext Ventures Private Limited. A product page, quotation, enrolment form, statement of work or written contract may provide more specific terms for that transaction.

1. Core Rule

Refunds are not automatic. Eligibility depends on the type of offering, delivery status, work completed, access already provided, third-party costs and applicable law. Statutory consumer rights remain unaffected.

2. Duplicate, Failed or Excess Payments

Duplicate charges, excess payments or payments captured without successful order creation must be reported with the payment reference. After verification, the excess amount will be refunded or adjusted. Bank or gateway reversals may occur automatically.

3. Physical Goods

An order may be cancelled before dispatch only if the item is not customised, specially procured, configured, activated, registered or made to order. After dispatch, cancellation is generally unavailable. Damaged, defective, wrong or materially different items are handled under the Return, Replacement and Exchange Policy.

4. Digital Products and Downloads

Digital products, licence keys, templates, reports, e-books, recorded content, software downloads and similar items are ordinarily non-refundable after the download link, licence, file, account access or other digital benefit has been delivered or accessed. Refunds remain available for duplicate payment, proven non-delivery, or a material technical defect that Technext cannot cure within a reasonable period.

5. Courses and Training

A learner may request cancellation within 7 calendar days of purchase and before accessing recorded content or attending the first live session, whichever occurs first. After access or attendance begins, fees are ordinarily non-refundable. If Technext cancels the program without providing an equivalent alternative, the undelivered portion will be refunded.

6. Custom Services and Projects

For websites, software, apps, AI, automation, marketing, consulting, design, implementation and similar services, any booking amount or advance becomes non-refundable once discovery, planning, design, procurement, development, campaign preparation or resource allocation begins. If cancellation is accepted, any refund is limited to unearned fees after deducting completed work, reserved capacity, taxes that cannot be recovered, and committed third-party costs. Accepted milestones and delivered work are non-refundable.

7. Solar, Electronics, Installation and Special Procurement

Survey, design, engineering, permits, procurement, mobilisation, transport, customised manufacturing, installation and commissioning charges become non-refundable once the relevant activity starts. Defects after delivery are ordinarily resolved through repair, replacement or warranty rather than cancellation of the entire project.

8. SaaS, Subscriptions, AMC and Licences

Cancellation stops future renewal when received before the next billing date. The current paid period remains active until expiry and unused time is not ordinarily refunded. Refunds may be considered for duplicate billing, verified unauthorised billing or material non-availability of the paid service that Technext fails to cure.

9. Non-Refundable Components

• Delivered or accessed digital products, except eligible defect or non-delivery cases.
• Completed or accepted services and milestones.
• Customised, activated, registered, made-to-order or specially procured goods.
• Domain names, hosting, cloud credits, advertising spend, third-party licences, courier charges already incurred, government fees, examination fees, gateway charges that are not recoverable, and other external costs already committed.
• Services delayed or prevented by missing customer content, approvals, access, credentials, site readiness or legal permissions.

10. Request Procedure

Email info@technextventures.com with subject “Cancellation/Refund – [Order or Payment ID]”. Include the reason and supporting evidence. Requests made outside the applicable period may be declined.

11. Decision and Refund Timeline

Complete requests are ordinarily acknowledged within 48 business hours and decided within 7 business days. Approved refunds are returned to the original payment source. After initiation, the bank or payment provider will typically take 7–10 business days to reflect the refund, although the actual timeline may vary by payment method, bank and payment network.