Privacy Policy

This Privacy Policy explains how Technext Ventures Private Limited ("Technext", "we", "us" or "our") collects, uses, stores, shares and protects personal data when you visit our website, contact us, create an account, purchase goods or services, enrol in a program, use software, SaaS, AI, digital products or other offerings, or otherwise interact with us.

1. Scope

This Policy applies across the following business units and any future unit operated by the Company:

• Technext Energy
• Technext Education
• Technext Networks
• Technext Digital
• Technext Automation
• Technext AI & Data
• Technext Commerce
• Technext Healthcare
• Technext Smart Cities & IoT

2. Personal Data We May Collect

• Identity and contact data, such as name, email address, phone number, postal address and organisation details.
• Account and authentication data, such as username, password hash, access logs and security events.
• Transaction and order data, such as items purchased, invoice details, billing address, payment status, refund information and tax-related details.
• Education data, such as course enrolment, attendance, assessments, project submissions, certificates and learner support records.
• Service and project data, such as requirements, quotations, contracts, files, support tickets, technical logs and project communications.
• Device and usage data, such as IP address, browser, device identifiers, cookies, pages visited and interaction analytics.
• AI and automation input data that you voluntarily submit to an AI-enabled feature, subject to the specific service notice and configuration.
• Any other information you voluntarily provide or that is necessary to fulfil a lawful request or contract.

3. Payment Data

Payments may be processed by authorised payment gateways, banks or payment service providers, including Razorpay where enabled. Technext does not ordinarily receive or store complete card numbers, CVV, UPI PINs, banking passwords or OTPs. Technext may receive payment status, transaction identifiers, limited instrument information, billing details, refund references and fraud-risk signals needed for reconciliation, support and compliance.

4. Purposes of Processing

• To provide, deliver, install, activate, maintain and support products and services.
• To process orders, payments, invoices, taxes, cancellations, returns, refunds and warranty claims.
• To manage accounts, subscriptions, licences, courses, assessments, certificates and customer support.
• To communicate service notices, transactional messages, security alerts and, where permitted, marketing communications.
• To prevent fraud, abuse, unauthorised access, chargebacks and security incidents.
• To improve our website, services, learning programs, products and user experience.
• To comply with legal, regulatory, accounting, tax, audit and dispute-resolution obligations.

5. Legal Basis and Consent

We process personal data for lawful purposes, including performance of a contract, compliance with law, legitimate operational needs recognised by applicable law, and consent where required. Where processing is based on consent, you may withdraw consent through the method provided in the relevant notice or by contacting us. Withdrawal does not affect processing already completed lawfully.

6. Cookies and Similar Technologies

We may use essential cookies for security, login, cart and checkout functions, and optional analytics or advertising cookies where enabled. Details are provided in our Cookie Policy. You may control non-essential cookies through the cookie banner or browser settings, subject to availability.

7. Sharing of Personal Data

We may share data only as reasonably necessary with payment processors, banks, logistics and courier partners, cloud and hosting providers, communication providers, analytics providers, instructors, authorised service partners, installation partners, auditors, professional advisers, government authorities or law-enforcement bodies. We do not sell personal data as a standalone commodity.

8. Cross-Border Processing

Some technology providers may process data outside India. Where this occurs, we will use reasonable contractual, technical and organisational safeguards and comply with applicable restrictions.

9. Retention

We retain personal data only for as long as necessary for the stated purpose, contractual support, warranty, taxation, accounting, legal compliance, fraud prevention and dispute defence. Retention periods vary by data category and service.

10. Security

We use reasonable administrative, technical and physical safeguards such as access controls, authentication, encryption where appropriate, backups, logging, vendor controls and employee confidentiality. No system is completely secure, and users must also protect passwords, OTPs and devices.

11. Your Rights

Subject to applicable law, you may request access to information about processing, correction, completion, updating or erasure of personal data, withdrawal of consent, and grievance redressal. We may verify your identity and may retain information where legally required.

12. Children

Where a service is offered to a child, we may require verifiable consent of the parent or lawful guardian and may apply additional safeguards. Parents or guardians should supervise a child's use of our services.

13. Marketing Communications

You may opt out of promotional email, SMS or messaging communications using the unsubscribe method provided or by contacting us. Transactional and service-related communications may still be sent where necessary.

14. Grievance and Contact

Privacy requests may be sent to info@technextventures.com with subject “Privacy Request”. The Grievance Officer is Rahul Thapa, Director and Grievance Officer. Identity verification may be required before access, correction, erasure or consent-withdrawal requests are processed.

15. Changes

We may update this Policy to reflect legal, operational or service changes. The updated version will be published with a revised effective date. Material changes may also be communicated through the website, account or registered contact details.