Grievance Redressal Policy

Technext Ventures Private Limited is committed to fair and timely resolution of customer, payment, product, service and privacy grievances.

1. Grievance Officer

Rahul Thapa
Designation: Director and Grievance Officer
Email: info@technextventures.com
Primary Phone: 81918-20202
Alternate Phone: 81918-00054
Postal address: C/O Jagmohan Arora, Indira Colony No. 1, Rudrapur, Kichha, Udham Singh Nagar, Uttarakhand 263153, India.

2. Information to Provide

• Name and registered contact details.
• Order, invoice, payment, account or project reference.
• Clear description, relevant dates and requested resolution.
• Supporting screenshots, photographs, communications or documents.

3. Resolution Process

Technext aims to acknowledge a complete grievance within 48 business hours and provide a reasoned response ordinarily within 30 days, or earlier where applicable law requires. Matters involving a bank, courier, manufacturer, platform, cyber incident or external investigation may require additional time.

4. Escalation

If dissatisfied, reply to the same email thread requesting management escalation. This internal process does not restrict access to statutory consumer, payment, data-protection or judicial remedies.